Find answers about wallet security, transactions, staking, and troubleshooting — all in one place.
Your recovery phrase (also called seed phrase) is the only way to restore your wallet.
- Never share your recovery phrase with anyone.
- This does not offer phone support.
- Support is available only through official channels.
Blockchain transactions require network fees.
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If a transaction is pending, it must be confirmed by the blockchain network. This cannot reverse or cancel confirmed transactions.
Make sure you are using the latest version of the app.
If experiencing issues:
1. Check your internet connection.
2. Update the app
3. Restart your device
Missing tokens may require manually adding the token contract address.
Delayed transactions are usually due to network congestion.
Keep your operating system updated and avoid installing unknown software. Consider using a dedicated device for crypto storage.
Review token approvals regularly and revoke access from unused decentralized applications. Only approve trusted smart contracts.
Verify website URLs before connecting your wallet. Disconnect your wallet after completing transactions.
Store multiple offline backups of your recovery phrase in secure locations. Never store it in cloud storage or email.
Always make sure you are sending and receiving assets on the correct blockchain network.
Sending tokens to the wrong network may result in permanent loss.
Double-check the network type (ERC20, BEP20, etc.) before confirming transactions.
When swapping tokens:
- Review the exchange rate carefully.
- Check slippage tolerance settings.
- Confirm network fees before approval.
Swap prices depend on market liquidity and blockchain conditions.
- Store your recovery phrase offline.
- Avoid public Wi-Fi when making transactions.
- Enable biometric or passcode protection.
- Be cautious of phishing websites and fake support accounts.
If your transaction is pending:
- It may be due to network congestion.
- Gas fees may affect confirmation speed.
- Confirm the status using a blockchain explorer.
To restore access on a new device:
- Install the official wallet app.
- Select "Import Wallet".
- Enter your recovery phrase in the correct order.
Never enter your recovery phrase on unknown websites.
- No legitimate wallet service provides phone-based support.
- Support agents will never request your recovery phrase.
- Ignore messages claiming urgent account suspension.
- Always verify official communication channels.
Transactions may remain pending due to low network fees or blockchain congestion. Confirmation speed depends on network validators, not the wallet application.
No. Blockchain transactions are irreversible once confirmed. Always double-check the recipient address before sending funds.
Try refreshing the wallet, checking your internet connection, or verifying the transaction status on a blockchain explorer.
If you lose your recovery phrase and your device is lost or reset, access to your wallet cannot be restored. Secure backups are essential.
Cryptocurrency markets are highly volatile and involve financial risk. Users are fully responsible for safeguarding their private keys, verifying transaction details, and understanding blockchain network requirements. Digital asset transactions cannot be reversed once confirmed.
If you cannot find the answer in our articles, please contact support through the official in-app support feature. For security reasons, we do not offer phone support.